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We're really sorry you haven't found what you're looking for on our website.

Hopefully our useful links will point you in the right direction.  If not, you can always send us an e-mail, just remember not to include any credit or debit card data.  Or if you'd prefer to talk to one of our friendly agents, then please use the numbers below.

For telephone enquiries relating to mobility or medical assistance, please call the Special Assistance team on the number relating to your country of departure.


UK
Reservations 0344 209 7777 - (Open 24/hours day)
Flight Information 0344 209 7770
Special assistance 0344 481 4455 - (Open Monday to Friday, 9am - 6pm and bank holidays) 
Special assistance (Minicom number for the hearing impaired) - 0344 481 4455 or email us on: Special_Assistance@fly.virgin.com
Preorder Tax free shopping 0344 579 0055
Cargo Reservations 0344 209 8300

Virgin Headquarters 0344 8110 000

USA
Reservations/Flight Information 1 800 862 8621 - (Open 24/hours day)
Special assistance 1 888 747 7474

Caribbean
Reservations 1 800 744 7477 or Barbados 1 246 228 4886 - (Open 24/hours day)

China
Reservations +86 21 53 534600

Cuba
Reservations +53 7 204 0747 - (Open Monday to Friday 9am - 4.30pm.  Closed weekends)

Hong Kong
Reservations 852 2532 6060 - (Open Monday to Friday, 9am - 6pm and Saturday 9am - 1pm.  Closed Sunday). 
Flight Information 852 2181 8888
Special Assistance 852 2532 6060

India
Reservations Toll Free - 1800 102 3000 - (Open Monday to Saturday, 9.15am - 5.15pm)
Special Assistance +91 124 4693030

Japan
Reservations 03 3499 8811 - (Open Monday to Friday, 9am - 5.30pm.  Closed Saturday, Sunday and national holidays).
Flight Information 03 3499 8811
Special Assistance 03 3499 8811

Nigeria
Reservations (Lagos) +234 (1) 4612747 or +234 (1) 4483000
(Open Monday to Friday, 8.00am - 4.30pm.  Saturday 8.30am - 12.30pm, except the last Saturday of the month.  Closed Sundays)
Ticketing (Lagos)
(Open Monday to Friday, 8.30am - 4.00pm. Saturday 8.30am - 12.00pm, except the last Saturday of the month. Closed Sundays)

South Africa
Reservations 011 340 3400 - (Open 24/hours day)
Flight Information 011 978 6000
Special Assistance 011 340 3400

United Arab Emirates
Reservations +971 4 406 0600 - (Open Saturdays to Thursdays only, 9am - 5:30pm)