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Changes to air passenger duty (APD)

Virgin Atlantic is pleased to confirm we will be refunding Air Passenger Duty already paid for children under 12, booked to fly in the economy cabin on or after 1 May 2015. We will update our website in the next day or so with details on how impacted customers can apply for an APD refund.

 


LA Clubhouse

We’re pleased to unveil our plans for bringing our award-winning Clubhouse concept to Los Angeles International Airport.

Set within a relaxing space overlooking the Hollywood Hills, the new 4,000 square foot lounge will become our 11th Clubhouse and is due to open in spring 2015.

Created by our in-house design team, in partnership with Slade Architecture, the space is set to take its design cues from nature. Think sculptural lines and glimmers of gold inspired by that famous Los Angeles sunshine. Our team is also working with California-based artists, whose work will be shown alongside pieces from up-and-coming British artists. In common with all the airline’s Clubhouses, the space will allow us to make our customer’s experience as special on the ground as it is in the air.

The food and drink concept will allow guests to taste and share several dishes, creating a relaxed, sociable atmosphere. The food itself will take inspiration from clean, healthy west coast living and at the apothecary-inspired bar, cocktails will be the main event. Healthy juices infused with seeds and spices will be on offer, along with a shot on the side for those who like something a little stronger.

We’re keeping the design under wraps for now but look forward to sharing more as we countdown to the opening early next year.

Our latest Delta partnership news

From 26 October 2014, Delta will begin operating one of two daily Heathrow-Los Angeles flights currently operated by Virgin Atlantic. This new Delta service will mark the airline’s first nonstop flight between Los Angeles and London Heathrow and is Delta’s seventh nonstop destination between London and the United States. In return, Virgin Atlantic will begin operating one of Delta’s three daily Heathrow-Atlanta flights. The new services will expand the award-winning service offered by both carriers to its customers as well as provide greater choice for travel between the U.K. and North America. The two airlines will codeshare on each other’s operated services, maximizing the customer appeal of the joint schedule.

 

 

Find out more

Important information for customers travelling from the UK to the USA

To comply with new security requirements from the US Government customers travelling from the UK to the US may be subject to additional searches and questions. Customers may be asked to turn on personal electronic or battery powered devices in order to demonstrate how they work. If, when requested, you are unable to turn your device on, you will not be able to travel with your device.

To help avoid delays to your journey please ensure you arrive at the airport with all your devices fully charged. We would like to thank you for your co-operation.

Meet Herbie and Sunny

Passengers flying from Manchester to Heathrow on Virgin Atlantic Little Red were joined by furry friends taking their first ever flight this week.

As part of a new agreement between Virgin Atlantic and Guide Dogs, two trainee guide dogs and their handlers flew down from Manchester to London to help them on their first steps to becoming experts at leading at 35,000 feet. They were joined a fully-qualified guide dog, who is an experienced flyer, travelling with her owner.

Trainee guide dogs are now able to travel on Virgin Atlantic’s Little Red flights between Manchester and Heathrow to help familiarise themselves with the airport environment and to become accustomed to flying on a plane. This is an important step of guide dog training to help blind or partially sighted owners who wish to travel by air and Little Red is the first airline to offer the opportunity from Heathrow Airport.

Geraldine Lundy, Passenger Accessibility Manager at Virgin Atlantic said: “We do everything we can to help make flying accessible for anyone. Customers are already able to travel with fully qualified assistance dogs on Virgin Atlantic’s long haul and Little Red services. By enabling trainee guide dogs to take a trip on our Little Red service we’re hoping that more people will feel confident travelling by air with their canine companions.”

Tricia Williams, Customers Services Director at Manchester Airport said: “We strive to give all of passengers at Manchester Airport the best possible experience from check-in to take off so really welcome this new initiative, which will be a massive benefit to a great deal of people. We hope it proves to be a huge success and look forward to welcoming more trainee guide dogs in the future.”

Guide Dogs’ Transport Policy Officer John Welsman said: “We’re delighted to have this agreement in place with Virgin Atlantic. Many of our guide dog owners need to travel by plane regularly either for work or leisure, so the opportunity to prepare a guide dog while it’s in training is invaluable. It gives a guide dog owner extra confidence that their dog will be familiar, relaxed and happy on a flight, which means they can travel on their own terms.”

People who require assistance dogs can travel with their fully qualified assistance dog on Virgin Atlantic’s worldwide and Little Red domestic service. Those that wish to travel with their assistance dog should contact Virgin Atlantic’s special assistance department prior to flying.

Guide dog owner Hetal Bapdora recently flew Virgin Atlantic to New York with her guide dog Nessie and said: “She was treated like royalty, the cabin crew couldn’t do enough for her and having guide dogs in training on flights means more guide dog partnerships will have the great experience we did.”

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WIFI connectivity onboard

We're in the midst of running broadband trials on some of our long haul flights. You might have had the chance to use the WIFI onboard Lady Love, Diamond Girl or Champagne Belle. If you have, we'd love to hear what you thought. If you've yet to use the service, if you're travelling onboard one of these aircraft there will be a seatback flyer with information and instructions for use.

We're planning on rolling this service out across more of our fleet this year, so we'll keep you posted!

Changes to Heathrow Terminal 1 Little Red lounge access

We’re pleased to announce a new benefit change for customers travelling on Virgin Atlantic Little Red from London Heathrow Terminal 1. From 1 March 2014, eligible customers will be offered a £10 Costa Coffee card instead of an invitation to the Servisair Lounge.

This change has come about as a result of customer feedback. Costa Coffee is located in a prime site in the gate area in T1, adjacent to our desks, so it’s extremely convenient for our customers. And they’ll now be able to choose their own refreshments from a wide range of sweet and savoury snacks and drinks.

To clarify, eligible customers are:

  • Y and J class bookings on Little Red
  • Connecting Upper Class customers
  • Virgin Atlantic Flying Club Gold members

Eligible customers can collect their £10 Costa Coffee card at the Little Red desk at Gate 8.

All domestic Y & J class bookings, connecting Upper Class customers and Virgin Atlantic Flying Club Gold members will still be able to use the 3rd party lounges in Edinburgh (Servisair Lounge), Aberdeen (Servisair Lounge), and Manchester (Escape Lounge). And they’ll still receive their £10 Costa Coffee card at Heathrow Terminal 1.

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