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CUSTOMER RELATIONS
We put customer service and commitment to our passengers at the heart of what we do. We strive to get it right, first time, every time. But occasionally, things don't go as planned.
We believe that you have the right to know what level of service you can expect from us all the time - even in those rare moments when we fall short of the very high standards we have set ourselves. COMPLIMENT OR COMPLAINT?
We really want to give only the best levels of service to all our customers. So if you've got a complaint or a compliment about our service, click on one of the following:
BAGGAGE CLAIMS
If you've arrived, but your baggage isn’t all there, then here’s what to do should do next:
TICKET REFUNDS
Whether your ticket is paper or electronic, find out how to apply for a refund:
FLIGHT DISRUPTIONS
Find out how we can support you in the event of flight delays, cancellations and denied boarding:
FAQ'S
Got a question and need an answer? Or perhaps you can’t find the information you’re looking for?
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YOUR SHORTCUTS      USEFUL INFORMATIONCONTACT US
Please Contact Us here, if you have any:
- Pre-flight enquiries - Flying Club enquiries. - Any other general enquiries. |